1. Acceptance of Terms
By accessing or using the Parcego platform, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our services.
These terms apply to all users of the platform, including merchants, couriers, and any other individuals or entities that access or use our services.
2. Service Description
Parcego provides a courier business platform that connects merchants with courier services for package delivery. Our services include:
- Shipment creation and management tools
- Real-time tracking and delivery updates
- Payment processing and billing management
- Courier network coordination and optimization
- Customer support and service assistance
- Analytics and reporting features
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.
3. User Accounts and Registration
To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring your account information remains accurate and up-to-date
Important: You must be at least 18 years old to create an account and use our services. Business accounts must be created by authorized representatives of the business entity.
4. Acceptable Use Policy
You agree to use our services only for lawful purposes and in accordance with these Terms. You may not:
Prohibited Activities:
- Ship illegal or prohibited items
- Provide false or misleading information
- Attempt to circumvent security measures
- Interfere with platform operations
- Use automated systems to access services
Restricted Content:
- Hazardous materials
- Perishable goods without proper handling
- Items requiring special permits
- Counterfeit or stolen goods
- Items violating intellectual property rights
5. Payment Terms and Billing
Payment for services is processed through secure third-party payment processors. By using our services, you agree to:
- Pay all applicable fees and charges in advance
- Provide accurate billing information
- Authorize automatic payment processing
- Accept responsibility for all charges incurred
Refund Policy
Refunds are provided in accordance with our refund policy, typically within 5-10 business days for eligible requests. Service fees may be non-refundable in certain circumstances.
6. Limitation of Liability and Disclaimers
Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:
- Warranties of merchantability and fitness for a particular purpose
- Warranties regarding accuracy, reliability, or completeness
- Warranties that services will be uninterrupted or error-free
Limitation of Liability
In no event shall Parcego be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services.
7. Insurance and Claims
We provide basic insurance coverage for shipments, subject to the following terms:
- Coverage limits and exclusions apply as specified in our insurance policy
- Claims must be filed within 30 days of delivery or attempted delivery
- Documentation and proof of loss may be required
- Additional insurance may be available for high-value items
Claims Process
To file a claim, contact our support team with your tracking number, photos of damage (if applicable), and any relevant documentation. We will investigate and respond within 5-10 business days.
8. Intellectual Property Rights
The Parcego platform, including its design, functionality, and content, is protected by intellectual property laws. You may not:
- Copy, modify, or distribute our platform or content
- Reverse engineer or attempt to extract source code
- Use our trademarks or logos without permission
- Create derivative works based on our platform
You retain ownership of any content you upload to our platform, but grant us a license to use such content as necessary to provide our services.
9. Termination
Either party may terminate these Terms at any time. We may suspend or terminate your account immediately if you:
- Violate these Terms or our policies
- Engage in fraudulent or illegal activities
- Fail to pay required fees
- Provide false or misleading information
Upon termination, your right to use our services ceases immediately, and we may delete your account and data in accordance with our data retention policies.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services will be resolved through:
- Good faith negotiations between the parties
- Mediation if negotiations fail
- Binding arbitration in Toronto, Ontario
You waive any right to participate in class action lawsuits or class-wide arbitration against us.
11. Changes to Terms
We may update these Terms from time to time to reflect changes in our services or applicable laws. We will notify you of material changes by:
- Posting updated Terms on our platform
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Parcego Legal Team
Email: legal@parcego.com
Phone: 1-800-PARCEGO
Address: 123 Business Ave, Suite 100, Toronto, ON M5H 2N2