1. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:
- Name, email address, and phone number
- Business information and verification documents
- Shipping addresses and recipient information
- Payment information (processed securely through Stripe)
- Communication preferences and support interactions
Usage Information
We automatically collect certain information about your use of our platform, including:
- Device information and IP address
- Browser type and operating system
- Pages visited and features used
- Time spent on our platform
- Error logs and performance data
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:
- Process shipments and provide courier services
- Verify your identity and business information
- Process payments and manage billing
- Provide customer support and respond to inquiries
- Send important service updates and notifications
- Improve our platform and develop new features
- Ensure platform security and prevent fraud
- Comply with legal obligations and regulations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our platform, such as payment processors (Stripe), cloud hosting providers, and analytics services.
Courier Partners
We share necessary shipping information with courier partners to facilitate package delivery, including recipient addresses and tracking information.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication systems
- Secure payment processing through PCI-compliant providers
- Employee training on data protection practices
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
Access and Update
You can access and update your account information through your profile settings.
Data Portability
You can request a copy of your data in a portable format.
Deletion
You can request deletion of your account and associated data.
Communication Preferences
You can opt out of marketing communications while keeping essential service notifications.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Parcego Privacy Team
Email: privacy@parcego.com
Phone: 1-800-PARCEGO
Address: 123 Business Ave, Suite 100, Toronto, ON M5H 2N2